Privacy Policy

The Privacy Policy is issued by Travelex Currency Exchange (China) Company Limited (“Travelex” or "us" or "our"), the owner and operator of this website ("Website"). By accessing the Website, you agree to the terms set out in this policy.

Travelex’s Privacy Statement

Travelex recognises the importance of safeguarding the personal information of its customers. This Privacy Policy sets out the basis on which any personal information will be collected, used, disclosed and stored by us and reflects Travelex's commitment to maintain the confidentiality of personal information. It will apply to any personal information you provide to us in the course of your dealings with us, including but not limited to, the personal information provided to us through the Website.

Collection of Personal Information

You may be asked by one of our staff at our store or prompted at various points on the Website to provide us with your personal information (including but not limited to your name, phone, postal address, email address, gender and details of your visits to the Website). For example, we may collect your personal information when you:

a) provide information on the online ordering screen of the Website;
b) conduct transactions with Travelex; or
c) participate in Travelex prize draws, competitions or online surveys.

Use of Personal Information

You agree that we may use your personal information for the purposes of:

a) verifying your identity or transactions which you may enter into with us;
b) considering whether to accept your orders or provide our products or services to you;
c) complying with your order or providing the products and services that you request;
d) administering and managing the provision of our products and services;
e) responding to queries, complaints or providing you with our general customer service;
f) sending you Travelex’s market commentaries, newsletters or similar materials;
g) promoting and marketing our products and services to you and informing you of our special offers, promotions or competitions;
h) ensuring that the content of the Website is presented in the most effective manner for you and for your computer;
i) complying with our legal and regulatory obligations (e.g. meeting the disclosure requirements of any law binding on Travelex or any of its branches);
j) enforcing or protecting the rights, property, or safety of Travelex, our customers, or others (including, but not limited to, collecting any money you owe us);
k) notifying you about changes to our products or services;
l) assisting other financial institutions in conducting credit checks or collecting debts;
m) conducting research and analysis; or
n) protecting against fraud.

We may use your personal information for other legitimate purposes as permitted by the relevant laws.

Disclosure of Personal Information

We may disclose your personal information where:

a) the disclosure is required by law, for example, disclosing your personal information to government or regulatory bodies for purposes related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue;
a) the disclosure is authorized by law; or
b) you have consented to the disclosure.

You agree that we may disclose your personal information to the organisations described below:

c) other members of the Travelex Group;
d) service providers that the Travelex or Travelex Group engages to do something on our behalf, such as organizations providing administrative, telecommunications, computer, payment or other services to Travelex or Travelex Group;
e) any broker or agent who refers you to us;
f) any person acting on your behalf, including your financial adviser, solicitor or accountant, executor, administrator, trustee, guardian or attorney;
g) organization to whom we outsource certain functions; or
h) the prospective seller or buyer of our business assets.

We may transfer to people in foreign countries any of your personal information, for example, to other members of the Travelex Group, or to data processors located outside China. All such transfers are on the basis that the information will be kept confidential.

Access to Your Personal Information

You have the right to:

a) check whether Travelex holds your personal information and to access such data; and
b) require Travelex to correct any information relating to you which is inaccurate.

If you wish to access or correct your personal information, please contact us by email at Travelex reserves the right to charge a reasonable fee for the processing of any information access request. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal.

We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner.

Protection of Information

When transmitting personal information over the internet, please note that this is not completely secure. Accordingly, we cannot guarantee the security of your information transmitted to the Website.

We will use our reasonable endeavors to ensure that:

a) your information is stored on secure electronic systems and archived in a secure manner;
b) your personal data will be protected against unauthorised access;
c) our web servers are protected behind "firewalls";
d) your personal data will not be kept longer than necessary; and
e) we will comply with the relevant statutory and regulatory requirements concerning the retention of personal information.

IP Addresses and Cookies

We may collect information about your visits to the Website and your computer (including where available, your IP address, operating system and browser type) through the use of "cookies". Cookies are small pieces of information that are stored on your computer's hard drive by your browser. The information collected by "cookies" does not identify you as an individual. They help us improve the Website and make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex's computer server will recognise the cookie, giving us information about your previous visits.

Most browsers are originally configured to accept cookies automatically, however, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Please note that if your browser is not configured properly or if you alter your browser to disable the acceptance of cookies, you may not be able to use the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will automatically issue cookies when you log on to the Website.

Links to Third Party Websites

The Website may, from time to time, contain links to third parties’ websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies. It is therefore advisable to check these policies before you submit any personal information to these websites.

Changes to Our Privacy Policy

We may change the terms of this Privacy Policy at any time without notice. Any changes we make to our Privacy Policy will be posted on the Website. Please do check our Privacy Policy from time to time to take notice of any changes made. By providing us with your personal information, using, visiting or browsing the Website after we have changed the terms of our Privacy Policy, you will be deemed to have accepted these changes.

Customer Inquiries

If you would like to receive further information about how your personal information is collected, used, disclosed or stored; or if you receive promotional or marketing email or mails from us and you wish to opt-out, please contact us:

a) by sending us an email to;
b) by mail addressed to Suite 1203, One Lujiazui Centre, No.68 Yincheng Middle Road, Pudong District, Shanghai; or
c) by calling us at 400 821 6825.

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