Contact Us

You will find most of the answers you require in our Frequently Asked Questions section and the Online Ordering Service Terms and Conditions.

 

About Us 

The office of Travelex Currency Exchange (China) Company Limited is located at Suite 906, Building E, Long Hu Plaza, No. 998 South Shen Bin Road, Min Hang District, Shanghai, China. We can be contacted via email or telephone as set out below. This online foreign exchange ordering service is provided by Travelex Currency Exchange (China) Company Limited.

 

General Enquiries

Should you need to speak to Retail Customer Service Centre:

  • Email: customerservice@travelex.com.cn - operating hours Monday to Sunday 10:00-22:00 (Beijing time).
  • Phone: 400 821 6825 (if overseas, please call +86-21-63306519) Monday to Sunday 10:00-22:00 (Beijing time).

 

Order Questions

If you have reserved currency and have a question about your order:

  • Email: online.orders.cn@travelex.com.cn - operating hours Monday to Sunday 10:00-22:00 (Beijing time).
  • Phone: 400 821 6825 (if overseas, please call +86-21-63306519) Monday to Sunday 10:00-22:00 (Beijing time).

 

Complaints & Disputes

If you are dissatisfied with the customer services regarding Currency Exchange in Travelex China, please report the details of the complaint to China customer service center:

If you are dissatisfied with the customer services regarding Currency Exchange / Tax Refund in Travelex overseas, please report the details of the complaint to Global customer service center:

 

Currency Availability

If you have a question about currency availability, please contact your local store.

 

Questions about Travelex

If you have a question about the Travelex business, please visit the Travelex corporate website.

 

 

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