Online Foreign Exchange Ordering Service Terms and Conditions 

1. Who Are We

This internet foreign exchange purchasing service (the "Service") is provided by Travelex Currency Exchange (China) Company Limited通济隆外币兑换(中国)有限公司  referred to as "Travelex" or "we" or "us" or "our", registered office at Suite 1203, One Lujiazui Centre, No.68 Yincheng Middle Road, Pudong District, Shanghai上海市浦东新区世纪大道1168 号东方金融广场B座1702 室. We can also be contacted via email at customerfeedback@travelex.com.cn or via telephone on 400 821 6825 for our customer service centre. The serving time by our staff to answer your call is 10:30 am to 21:30 pm, Monday to Sunday.

2. Application of These Terms and Conditions

These Terms and Conditions apply to the Service - which refers to an online ordering facility for foreign currency banknotes ("Travel Money"). By placing an order for Travel Money on this website www.travelex.com.cn ("Website"), you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.

3. Use of the Service

a) The Service is only available to individuals who access the Service from the Website. The Service may only be used to reserve Travel Money for personal or business travel and not for speculative, investment or any other purposes.

b) Travelex may, at its sole discretion, refuse to provide the Service to any person for reasons of compliance, stock and etc. Travelex will not be liable for any cost, loss or damage incurred by you if we refuse to provide the Service to you.

4. Placing an Order

a) Ordering Processes: To place an order, you must follow the instructions on the Website's ordering screen. You will be required to provide all the information required for the online order, including but not limited to, your full name, telephone number, email address, your choice of pick up location and pick up date.

b) Currencies: the Service is only available for the currencies listed from time to time on the Website's ordering screen. These currencies are subject to change from time to time at Travelex's sole discretion.

c) Denominations: Our online ordering service currently cannot provide you the selection of your preferred currency denominations on the Website. If you need any small notes, please consult our Sales Consultant when you pick up your Travel Money at our store.

d) Minimum and Maximum Order Sizes: all online orders are subject to:

   (i). a minimum value of RMB 3,000 (or the equivalent in other currencies) per order; and
   (ii). a maximum value of RMB 28,000 (or the equivalent in other currencies) per order for Mainland Chinese Residents (defined below) or RMB 5,000 (or the equivalent in other currencies) per order for Other Residents (defined below).

According to the laws and regulations of the People's Republic of China ("PRC"), the mainland Chinese residents and Other Residents shall be subject to certain daily and annual exchange limit respectively. Please refer to the table below for details.

 

Settlement of Foreign Currency*

(Foreign Currency to RMB)

Purchase of Foreign Currency*

(RMB to Foreign Currency)

Minimum and Maximum Amount for Per Online Transaction

Mainland Chinese Residents

Daily Limit: 5,000 (inclusive) USD  per day (or the equivalent in other currencies)

Daily Limit: 5,000 (inclusive) USD  per day (or the equivalent in other currencies)

Minimum: 3,000 RMB (or the equivalent in other currencies)

Maximum: 28,000 RMB (or the equivalent in other currencies)

Annual Limit: 50,000 (inclusive) USD per year (or the equivalent in other currencies)

Annual Limit: 50,000 (inclusive) USD per year (or the equivalent in other currencies)

Other Residents

Daily Limit: 5,000 (inclusive) USD  per day (or the equivalent in other currencies)

Daily Limit: 1,000 (inclusive) USD per day (or the equivalent in other currencies) (without original exchange transaction receipt)

Minimum: 3,000 RMB (or the equivalent in other currencies)

Maximum: 5,000 RMB (or the equivalent in other currencies)

Daily Limit: 1,000 (exclusive) to 5,000 (inclusive) USD per day (or the equivalent in other currencies) (with original exchange transaction receipt)

Annual Limit: 50,000 (inclusive) USD per year (or the equivalent in other currencies)

No annual limit

 

For the purpose of these Terms and Conditions, the terms of:

"Mainland Chinese Residents" refers to residents of China mainland, who are holding the PRC Resident Identity Card, Temporary PRC Resident Identity Card, PRC Permanent Residence Booklet, PRC Army Identity Card or PRC Police Officers Card.

"Other Residents" refers to residents of Kong Hong, Macau and Taiwan residents, who are holding the China Mainland Travel Permit for Hong Kong and Macau Residents, China Mainland Travel Permit for Taiwan Residents, and the residents of other foreign countries holding their foreign passports .

These order limits are subject to change from time to time at Travelex's sole discretion.

e) Collection Locations: when you place your order for Travel Money, you must select a Travelex store location where you want to collect the Travel Money ordered ("Collection Store") and the available store locations are listed on the Website's ordering screen. Currently, our Collection Stores for online ordering services are only available in 6 cities, i.e., Beijing, Shanghai, Shenzhen, Qingdao, Nanjing and Kunming. We are trying to develop our services in more cities for you. Please pay attention to our website and advertising.

f) Order Time Frame: the day you may collect your ordered Travel Money is the 2nd to the 7th date after the date you submit the online ordering (provided that if you submit the online order before 12pm). If you submit your online ordering after 12pm, we will need 1 more day to prepare the Travel Money for you. The confirmed collection date shall be the date in our final confirmation email. Our customer service centre will also contact by call to confirm your order.

h) Confirmation: after you click on the 'Reservation' button, our system will display a confirmation screen setting out the details of your order. This confirms our receipt of your order. We may, at our sole discretion, accept or reject any order received by us. If your order has been accepted by us and we agree to provide the Service to you, you will receive an 'Order Confirmation E-mail' ("Confirmation Email") from us.

i) Payments: you are not required to pay for your order on the Website. Payment must be made on collection.

5. Exchange Rates

a) The exchange rates we quote on the Website are indicative rates only and are subject to change from time to time. To the extent permitted by law, the exchange rate applicable to your actual Travel Money purchase is either:

   a. the exchange rate set out in the Confirmation Email provided to you by us; or
   b. the exchange rate displayed on the rate board at the Collection Store at the time of collection.

You may choose one of the above exchange rates whichever is more preferable for you.

b) You acknowledge that the exchange rates available on the Website for online orders may differ from the exchange rates provided at the Collection Store.

6. Collection of Travel Money

a) Orders can be collected by you (the person who is named as the customer in the order) from the Collection Store set out in the Confirmation Email. Collection is subject to the opening times of the Collection Store. Details for the opening times of the Collection Store can be obtained on the Website.

b) At the time of collection, you must produce the following to us:

   a. the PRC Resident Identity Card, Temporary PRC Resident Identity Card, PRC Permanent Residence Booklet, PRC Army Identity Card or PRC Police Officers Card,.if you are a mainland Chinese resident; or
   b. the China Mainland Travel Permit for Hong Kong and Macau Residents, China Mainland Travel Permit for Taiwan Residents, if you are a resident of Kong Hong, Macau or Taiwan resident; or
   c. a current passport if you are not a resident of mainland China, Hong Kong, Macau or Taiwan.

c) If you are unable to produce the above items at the time of collection, we may not provide you with your order and your order may be cancelled by us. For the avoidance of doubt, we will not release the Travel Money to you if you do not produce the identification document specified in sub-clause above.

d) In order to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, we may request you to provide further information and identification documents (such as proof of residential address) and take a copy of your identification documents and other documents at the time of collection.

e) You must pay for the order in full before we release the Travel Money to you at the Collection Store. Payment must be made by cash.

7. Fees and Charges

a) When you pick up your ordered Travel Money at the Collection Store, the service fee we charge is:

   - commission fee for Travel Money ordered on the Website (such commission fee has reduction or exemption from time to time. Please refer to the tips and disclaimer in the online ordering Website).
   

8. Your Right to Amend or Cancel

a) Order Cancellation: You may cancel your order at least 1 day prior to collection by contacting our customer service centre. If you have not cancelled your order and you fail to collect your order from the Collection Store within the expected collection date, then your order will be cancelled by us.

b) Order Amendment: You cannot amend your order after it has been submitted to us. However, you may cancel your existing order and place a new order on the Website. After our customer service centre has confirmed your order by call and by email, if you still want to amend your order in terms of amount, currency, expected collection date, Collection Store or others, you shall promptly call our customer service centre, at least 1 day in advance. Our customer service centre will try best efforts to serve your needs.

c) Details: To cancel or amend an order, you must provide us your full name and your order reference number appearing on your Confirmation Email.

9. Complaints and Compliance

a) If you have any comments or complaints in respect of our Services, please contact us via email customerfeedback@travelex.com.cn.

b) You must comply with all laws and regulations binding on you, including complying with all obligations under, and not breaching, the anti-money laundering legislation or any other applicable laws.

10. Limiting Our Liability

a) We use reasonable care and skill in providing the Service. To the extent permitted by law, we shall not be liable to you for the following:  

   a. if we are unable to perform any of our obligations to you in respect of the Services due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;
   b. for any damage to you, your computer equipment or other facilities as a result of using the Website or the Service; or
   c. for any indirect, or consequential losses, claims or damages (including without limitation loss of profit, loss of production, loss of contracts or loss of opportunity) suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.

b) To the extent permitted by law, our maximum liability to you in respect of our provision of the Service and the use of the Website shall be to refund the purchase price of your Travel Money order.

11. Indemnity

You must indemnify us from and against all claims, liabilities, damage, suits and losses, made against or suffered by us as a direct result of:

a) your fraudulent, willful or negligent act or omission;

b) any breach of these Terms and Conditions by you;

c) your act or omission which causes us to be in breach of any law or regulation; or

d) personal injury or death, or property damage caused or contributed to by you.

12. Termination

Travelex may, in its absolute discretion, terminate any contract created by these Terms and Conditions between you and us for reasons of compliance, stock and etc. at any time.  

13. Third Party Rights

When you place an order for Travel Money on the Website and we call you back for confirmation by our customer service centre or send you a Confirmation Email (to the email address left by you), we are entering a contract with you personally. Nothing in these Terms and Conditions will confer any benefit on any third party or any right to enforce these Terms and Conditions.

14. Alteration of Terms

a) We may, at any time with immediate effect, change, suspend or withdraw the Website, the Service and these Terms and Conditions ("Alteration of Terms") without notice and without liability to you. If the Alteration of Terms occurs after you have placed an order on the Website, such Alteration of Terms will not apply to you.  

b) If we revise these Terms and Conditions, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make. By using the Website or the Service or by placing orders after we have changed these Terms and Conditions, you will be accepting the changes.

15. Personal Information And Security

a) You must ensure that all information provided by you is true and correct, that any material information will not be withheld by you.

b) Please click on this link Privacy Policy to find out how we may use and disclose your personal information.

16. Risk and Title

a) The Travel Money will be at your risk from the time of collection.

b) Ownership of the Travel Money will only pass to you when we receive full payment of all sums due in respect of the Travel Money, including any applicable fees and charges.

17. Contact You

You authorise us to use the name, telephone number and email address that you provide to us on the Website to contact you at all reasonable times. We may contact you for various reasons, for example, when we are unable to supply you with your requested currency or when we need to confirm the collection date.

18. Severability

If any term of these Terms and Conditions is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and Conditions and the remaining terms shall survive, remain in full force and effect, and continue to be binding and enforceable.

19. Transfer of rights and obligations

These Terms and Conditions are binding on you and us and on our successors and assigns. You may not transfer, assign or otherwise dispose any of your rights or obligations arising under these Terms and Conditions. We may transfer, assign, charge, sub-contract or otherwise dispose any of our rights or obligations arising under these Terms and Conditions at any time.

20. Entire Contract

a) These Terms and Conditions and any document expressly referred to in them represent the entire contract between us in relation to the Services and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

b) You acknowledge that you have not relied on any representation, undertaking or promise given by us or be implied from anything said or written in negotiations between us except as expressly stated in these Terms and Conditions.

21. Law And Jurisdiction

These Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of the PRC. Any dispute or difference arising out of or concerning these Terms and Conditions which cannot be settled amicably shall be submitted to Shanghai Arbitration Commission. The arbitration award shall be final and binding upon both parties.  


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