Contact Us

You will find most of the answers you require in our Frequently Asked Questions section and the Online Ordering Service Terms and Conditions.

 

About Us 

The office of Travelex Currency Exchange (China) Company Limited is located at Suite 1702, Oriental Financial Plaza, Tower B, No.1168 Century Avenue, Pudong District, Shanghai, China. We can be contacted via email or telephone as set out below. This online foreign exchange ordering service is provided by Travelex Currency Exchange (China) Company Limited.

 

General Enquiries

Should you need to speak to Retail Customer Service Centre:

  • Email: customerservice@travelex.com.cn - operating hours Monday to Sunday 10:00-22:00 (Beijing time).
  • Phone: 400 821 6825 (if overseas, please call +86-21-63306519) Monday to Sunday 10:00-22:00 (Beijing time).

 

Order Questions

If you have reserved currency and have a question about your order:

  • Email: online.orders.cn@travelex.com.cn - operating hours Monday to Sunday 10:00-22:00 (Beijing time).
  • Phone: 400 821 6825 (if overseas, please call +86-21-63306519) Monday to Sunday 10:00-22:00 (Beijing time).

 

Complaints & Disputes - Retail

If you have a complaint about any of the services provided by Travelex Retail China, please email full details to the Retail Customer Service Centre or telephone us:

 

Currency Availability

If you have a question about currency availability, please contact your local store.

 

Questions about Travelex

If you have a question about the Travelex business, please visit the Travelex corporate website.

 

 

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